We have a 30-day return policy, which means you have 30 days after receiving your service to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original state. You'll also need the receipt or proof of purchase of service. To start a return, you can contact us at billing@sog.homes. If your return is accepted, we’ll send you a return request form, as well as instructions on how and where to send your web application back to us. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at billing@sog.homes.

Please inspect your order upon receipt and contact us immediately if the service item is defective, damaged, or if you receive the wrong service item, so that we may evaluate the issue and make it right. Certain types of services cannot be returned, like Technical services, Application service, and Maintenance services. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific service. Unfortunately, we cannot accept returns on discounted service or gift cards.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at billing@sog.homes.